Shipping & Delivery

*Enjoy free shipping over $100. Australian customers only. 

We use Australia Post and Sendle for all deliveries. 

All mail both within Australia and Internationally is sent via normal mail without tracking. For tracking please see below rates and time frames. Express delivery is available upon checkout. 

DELIVERY 

WITHIN AUSTRALIA:

*Standard* From $3.50. Capped at $10.95 (Allow 2 -6 business days)

Most domestic orders are dispatched within 2 business days. Please allow up to 7 business days for standard delivery depending upon the time of purchase and your delivery address. 

*Express* From $6.65 (Allow 1 -2 Business days)

 Most domestic orders are dispatched within 1 - 2 Business days. 

Please note: All Australian orders are dispatched from Brisbane, Australia. During holiday periods, delivery may take longer than the estimated timeframes above.  If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage. To find out more about postage to your state, click here.

If you have any questions about delivery, take a look at our FAQ below or contact us.

 

WORLDWIDE:

*Air Mail* No Tracking From $9 (Allow a minimum 10 business days)

*Standard with tracking* From $24 AUD (Allow 6 – 7 Business Days)

*Express with tracking* From $40 AUD (Allow 4-5 Business Days)

Best estimates only. Delivery times are subject to customs timeframes and the destination.

NOTE: Customs duty taxes are your responsibility 

Most international orders are dispatched within 1 - 2 Business days. 

 

FAQs

 

Do you ship internationally?
Yes. We do ship worldwide. 

Can I enter my address in a language other than English?
We encourage you to enter your shipping address in English as it is required by our postal service here in Australia for customs requirements and to ensure your delivery is made. Not supplying your address in English will cause delays with your order. 

 

How long does it take to process an order?
Once your order has been placed we generally get your order processed within 2 business days. However, this is dependent on size of order and the amount of customisation work needed to be done for your order.

As a guide - greeting cards and gifts (1-2 Business days), Pre made items and DIY supplies ( 1 -2 Business days) Wedding and Event Stationery (dependent on size of order, design, proof approval etc)

If you place an order on a weekend, your order will be processed the following business day. Please note processing times can take longer during sale or busy periods i.e. Christmas etc.


How can I track my order?

When your order is dispatched, we’ll send you an email to let you know. Most orders are sent without tracking. If you require tracking or a faster delivery please choose express post option upon checkout.

When we send confirmation of your order being dispatched you will find a tracking number attached to this confirmation.

You can track your parcel on the Australia Post website

 

Can I change my shipping address?
If your order has not yet been dispatched, please email us at thepaperangel@outlook.com.au with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address. 

We recommend you make sure all details your name, address and contact details are correct before finalising your order to avoid disappointment.

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