Refunds, Exchanges & Returns

We accept returns within 14 days of you receiving your order. Please note the item must be in a resalable condition and refunds will not be made until your order has been returned to us.

PLEASE NOTE custom made items and personalised cards and wedding stationery items cannot be returned as these have been made specifically for you and cannot be resold. Please make sure all order details are correct before finalising your order. 

We will, however, happily replace your item or refund you if there is an error with your order that is clearly our fault (wording, design flaw etc)

We pride ourselves on a high-quality product and providing you with exceptional service so if you have any concerns at all regarding your order please contact us as soon as possible following the arrival of your order.

If your order doesn’t arrive in a timely manner, please let us know. We cannot take responsibility for delivery delays made by the postal service or shipping company but will do our best to accommodate your needs.