FAQs

1. Can I pick up my order if I leave in Brisbane?

We are 100% online only. We do not currently allow local pick up. 

2. When will my order be processed?

 We endeavour to process all orders within 1 - 3 working days.. Orders placed during a sale or promotional period or during high season (i.e. Christmas) may take up to 5 working days to be processed. 

Please note custom wax seals production and delivery time is currently 3 weeks. An estimated delivery date will be provided to you once we confirm your order. 

Wedding & Custom order requests - production timeframes will depend on the order requirements. size of order etc. 

3. Which forms of payment do you accept?

PayPal, Credit Card, After Pay

4. How do I add personalisation details (i.e. name, wording etc) to my order. 

Add item/s to cart. In your cart there is a order note box - please leave details here. Any issues at all you can alternatively email me post making your order with the details specific to your order. Alternatively, I will be in contact to confirm the requirements of your order. 

5. Do you provide proofs on orders?

We do provide proofs for custom items. For greeting cards we provide a proof where inside text has been requested. Changes to the front of our cards wont include a proof for approval. 

We also provide proofs on all custom originals.