*Enjoy free shipping over $75. Australian customers only.

We use Australia Post and Sendle for all deliveries. 

DELIVERY 

WITHIN AUSTRALIA:

*Standard* From $3.25

Most domestic greeting card orders are dispatched within 1- 3 business days (dependent on order size and customization)

DURING the pandemic normal can take up to 10 business days. Please allow up to 8 business days for standard delivery depending upon the time of purchase and your delivery address

*Express* From $10.95 (Allow 1 -2 Business days)

Most domestic orders (not including large custom orders or wedding stationery) are dispatched within 1 - 3 Business days. 

Please note: All Australian orders are dispatched from Brisbane, Australia. During holiday periods, delivery may take longer than the estimated time frames above.  If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage. To find out more about postage to your state, click here.

If you have any questions about delivery, take a look at our FAQ below or contact us.

WORLDWIDE:

*Standard with tracking* From $24 AUD (Allow 10 - 18 Business Days)

Best estimates only. Delivery times are subject to customs time frames and the destination and delays due to COVID.

NOTE: Customs duty taxes are your responsibility 

Most international orders are dispatched within 1 - 2 Business days. 

FAQs

Do you ship internationally?
Yes. To USA UK Canada and New Zealand. More locations as the Covid restrictions ease.

Can I enter my address in a language other than English?
We encourage you to enter your shipping address in English as it is required by our postal service here in Australia for customs requirements and to ensure your delivery is made. Not supplying your address in English will cause delays with your order. 

How long does it take to process an order?
Once your order has been placed we generally get your order processed within 2 business days. However, this is dependent on size of order and the amount of customisation work needed to be done for your order.

As a guide - greeting cards and gifts (1-2 Business days), Pre made items and DIY supplies ( 1 -2 Business days) Wedding and Event Stationery (dependent on size of order, design, proof approval etc)

If you place an order on a weekend, your order will be processed the following business day. Please note processing times can take longer during sale or busy periods i.e. Christmas etc.

How can I track my order?
When your order is dispatched, we’ll send you an email to let you know. If you require t faster delivery please choose express post option upon checkout.

When we send confirmation of your order being dispatched you will find a tracking number attached to this confirmation.

You can track your parcel on the Australia Post website or via Sendle.

Can I change my shipping address?
If your order has not yet been dispatched, please email us at thepaperangel@outlook.com.au with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address. 

We recommend you make sure all details your name, address and contact details are correct before finalising your order, to avoid disappointment.

We accept returns within 14 days of you receiving your order. Please note the item must be in a resalable condition and refunds will not be made until your order has been returned to us.

PLEASE NOTE custom made items and personalised cards and wedding stationery items cannot be returned as these have been made specifically for you and cannot be resold. Please make sure all order details are correct before finalising your order. 

We will, however, happily replace your item or refund you if there is an error with your order that is clearly our fault (wording, design flaw etc)

We pride ourselves on a high-quality product and providing you with exceptional service, so if you have any concerns at all regarding your order please contact us as soon as possible following the arrival of your order.

If your order doesn’t arrive in a timely manner, please let us know. We cannot take responsibility for delivery delays made by the postal service or shipping company but will do our best to accommodate your needs.

1. Can I pick up my order if I leave in Brisbane?

We are 100% online only. We do not currently allow local pick up. 

2. When will my order be processed?

 We endeavour to process all orders within 1 - 3 working days.. Orders placed during a sale or promotional period or during high season (i.e. Christmas) may take up to 5 working days to be processed. 

Please note custom wax seals production and delivery time is currently 3 weeks. An estimated delivery date will be provided to you once we confirm your order. 

Wedding & Custom order requests - production time frames will depend on the order requirements. size of order etc. 

3. Which forms of payment do you accept?

PayPal, Credit Card, AfterPay

4. How do I add personalisation details (i.e. name, wording etc) to my order. 

Add item/s to cart. In your cart there is a order note box - please leave details here. Any issues at all you can alternatively email me post making your order with the details specific to your order. Alternatively, I will be in contact to confirm the requirements of your order. 

5. Do you provide proofs on orders?

We do provide proofs for custom items. For greeting cards we provide a proof where inside text has been requested. Changes to the front of our cards won't include a proof for approval.

We also provide proofs on all custom originals. 

*Enjoy free shipping over $75. Australian customers only.

We use Australia Post and Sendle for all deliveries. 

DELIVERY 

WITHIN AUSTRALIA:

*Standard* From $3.25

Most domestic greeting card orders are dispatched within 1- 3 business days (dependent on order size and customization)

DURING the pandemic normal can take up to 10 business days. Please allow up to 8 business days for standard delivery depending upon the time of purchase and your delivery address

*Express* From $10.95 (Allow 1 -2 Business days)

Most domestic orders (not including large custom orders or wedding stationery) are dispatched within 1 - 3 Business days. 

Please note: All Australian orders are dispatched from Brisbane, Australia. During holiday periods, delivery may take longer than the estimated time frames above.  If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage. To find out more about postage to your state, click here.

If you have any questions about delivery, take a look at our FAQ below or contact us.

WORLDWIDE:

*Standard with tracking* From $24 AUD (Allow 10 - 18 Business Days)

Best estimates only. Delivery times are subject to customs time frames and the destination and delays due to COVID.

NOTE: Customs duty taxes are your responsibility 

Most international orders are dispatched within 1 - 2 Business days. 

FAQs

Do you ship internationally?
Yes. To USA UK Canada and New Zealand. More locations as the Covid restrictions ease.

Can I enter my address in a language other than English?
We encourage you to enter your shipping address in English as it is required by our postal service here in Australia for customs requirements and to ensure your delivery is made. Not supplying your address in English will cause delays with your order. 

How long does it take to process an order?
Once your order has been placed we generally get your order processed within 2 business days. However, this is dependent on size of order and the amount of customisation work needed to be done for your order.

As a guide - greeting cards and gifts (1-2 Business days), Pre made items and DIY supplies ( 1 -2 Business days) Wedding and Event Stationery (dependent on size of order, design, proof approval etc)

If you place an order on a weekend, your order will be processed the following business day. Please note processing times can take longer during sale or busy periods i.e. Christmas etc.

How can I track my order?
When your order is dispatched, we’ll send you an email to let you know. If you require t faster delivery please choose express post option upon checkout.

When we send confirmation of your order being dispatched you will find a tracking number attached to this confirmation.

You can track your parcel on the Australia Post website or via Sendle.

Can I change my shipping address?
If your order has not yet been dispatched, please email us at thepaperangel@outlook.com.au with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address. 

We recommend you make sure all details your name, address and contact details are correct before finalising your order, to avoid disappointment.

We accept returns within 14 days of you receiving your order. Please note the item must be in a resalable condition and refunds will not be made until your order has been returned to us.

PLEASE NOTE custom made items and personalised cards and wedding stationery items cannot be returned as these have been made specifically for you and cannot be resold. Please make sure all order details are correct before finalising your order. 

We will, however, happily replace your item or refund you if there is an error with your order that is clearly our fault (wording, design flaw etc)

We pride ourselves on a high-quality product and providing you with exceptional service, so if you have any concerns at all regarding your order please contact us as soon as possible following the arrival of your order.

If your order doesn’t arrive in a timely manner, please let us know. We cannot take responsibility for delivery delays made by the postal service or shipping company but will do our best to accommodate your needs.

1. Can I pick up my order if I leave in Brisbane?

We are 100% online only. We do not currently allow local pick up. 

2. When will my order be processed?

 We endeavour to process all orders within 1 - 3 working days.. Orders placed during a sale or promotional period or during high season (i.e. Christmas) may take up to 5 working days to be processed. 

Please note custom wax seals production and delivery time is currently 3 weeks. An estimated delivery date will be provided to you once we confirm your order. 

Wedding & Custom order requests - production time frames will depend on the order requirements. size of order etc. 

3. Which forms of payment do you accept?

PayPal, Credit Card, AfterPay

4. How do I add personalisation details (i.e. name, wording etc) to my order. 

Add item/s to cart. In your cart there is a order note box - please leave details here. Any issues at all you can alternatively email me post making your order with the details specific to your order. Alternatively, I will be in contact to confirm the requirements of your order. 

5. Do you provide proofs on orders?

We do provide proofs for custom items. For greeting cards we provide a proof where inside text has been requested. Changes to the front of our cards won't include a proof for approval.

We also provide proofs on all custom originals.