The Paper Angel

Policies

Shipping

  • All Australian orders are sent via Priority Standard Post and packed with care in a cello bag and wrapped between box board to ensure safe delivery.
  • We accept international orders worldwide.  
  • International orders are sent via Air Mail from $9 ($AUD). Upgrades available upon request. Please note tracking on international orders is expensive.
  • We also offer both domestically and Internationally delivery via express post. 

Most orders are shipped within 1 -3 business days once payment is received.  We offer standard shipping only as standard. If you require tracking we offer express and registered post please purchase this in our shop.  Please note if you live outside a capital city the delivery time maybe a little longer. If you have not received your order within 3-7 business days ( Australian Residents) 2 to 3 weeks (International orders) please email us


Please note custom made orders will be shipped once produced. You will be notified upon ordering when you can expect to receive your order. We recommend contacting us before placing your order so you can be assured to receive your product in a timely fashion and so if it is a gift or supplies for a party it can be received by you in plenty of time before the day of the event or occasion. 


Privacy Policy

At The Paper Angel we understand that you value your privacy and wish to have your personal information kept secure. We value your privacy too and are committed to keeping your information private.

Collection of your personal information.

At The Paper Angel we only collect personal information that is necessary for us to conduct our business as an online provider of goods. The personal information we collect will include your name, address and contact details and any other information you give us to assist you with your order.  Information provided by you will be collected when you

  • subscribe to our mailing list;
  • place an order through our online store;
  • contact us via the contact us form; or
  • send us an email.  

Please note we may also collect personal information about individuals who are not customers of our business, but whose personal information is given to us by you in the course of a transaction( e.g. wedding invitations etc.).

Using and disclosing your personal information

We respect your privacy. Any personal information that is collected about you will be used and disclosed by us so that we can provide you with the products and/or services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods. We will not disclose information about you to a third party unless the disclosure is required or authorised by law or you have consented to us disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect. We may also use your personal information to notify you of new products and services offered by us. Of course this will only be done with prior consent from you. If you don’t wish to be contacted, please indicate this at time of order and we will respect your wishes. Your privacy is our priority!

We do not engage in unsolicited telephone or email marketing. So if you are contacted by someone claiming to be us do not purchase from them. We have a strict policy against telephone marketing.

Securing and storing your personal information
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.
In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.

Refund Policy


Exchanges & refunds can be given where goods are faulty, wrongly described, different from the sample shown to you or don’t do what they are supposed to. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund for you. 


PLEASE NOTE CUSTOM DESIGN ORDERS CAN NOT BE RETURNED AS THEY HAVE BEEN SPECIFICALLY MADE FOR YOU.  A return or exchange will only be supplied if the fault is clearly our own and doesn't meet the approved proof of design.


All returns are subject to us receiving them back or being notified by email within 14 days of receipt

Items must be returned with their original packaging and, unless they were damaged prior to receiving them, must still be in an unused and saleable condition.


To return an item....


Please send it to:

The Paper Angel

Attention: Kim

PO Box 447

Coorparoo Queensland 4151 Australia


Along with the following information:

  • Your order number;
  • Your name and address;
  • A description of the item you are returning; and
  • Whether you would like a refund or exchange. 

Artwork Policy

If you make a custom made order, It is your responsibility as the client, to check the artwork proof that is provided to you, this includes the following:

  • Wording and details, including phone numbers
  • Spelling and grammar
  • Layouts and colours
  • Any guest details and lists given to The Paper Angel.

The Paper Angel will not accept responsibility for any typesetting errors, once the artwork proofs are signed and approved of by client. This also includes any guest details and lists given to The Paper Angel by the client.

Full charges will apply, as per Terms & Conditions stated on your quote/booking form. 

Payment of deposit and approval of your order/artwork is considered acknowledgement and acceptance of these terms and conditions.

We will only take responsibility where it is clear we have made an error on the finished product that differs to the approved proof.  We will gladly rectify this as a matter of priority. 


COPYRIGHT

All artwork remains the property of The Paper Angel, unless otherwise stated.


You may not reproduce any of our products, website, photography or examples in whole or part, or store without written permission. Under no circumstances can any of our products be re-sold without written permission beforehand. 


The Paper Angel reserves the right to use custom-designed pieces for future display or advertising, with privacy respected.


Where clip-arts from third parties have been used within our products full credit is given to the designer and original owner of the art.  The Paper Angel acknowledges and respects all copyrights by third parties and /or suppliers. 

Terms & Conditions 

Terms & Conditions

Please read these terms and conditions carefully before purchasing.

Designs

All designs on this site are the sole property of The Paper Angel. They cannot be copied or reproduced in any way without the written permission of The Paper Angel. The Paper Angel reserves the right to reproduce any part of any work produced by The Paper Angel for marketing purposes, unless strictly instructed otherwise by a customer prior to placing an order, The Paper Angel reserves the right to use any design created for a customer as samples and can photograph the item(s) for advertising in print, online wedding directories, across social media and throughout website galleries.

Payment

All payments are to be made at time of order. For wedding orders a 50% deposit applies. Payment can be made by credit card, Pay Pal, cheque or money order and direct debit. If paying by direct debit the bank account details will be given on receipt of order. If paying by cheque or money order, an invoice will be forwarded to you and once payment is received your order will be processed for delivery.

Currency

All dollar amounts are in Australian dollars. 

Postage

We do our very best to package your order properly for posting. All orders are sent via standard shipping. Express and Registered Post available on request. 

collection and use of your personal information

At The Paper Angel, we collect your personal information submitted by you to manage and deliver your order or for our mailing list (if you choose to subscribe). 

We will give your personal information, such as your delivery address, to our nominated delivery service provider (such as Australia Post) when you place your order. We do not disclose any of your personal information for any other purpose to any other 3rd parties. We will not publish your personal information for any reason without your consent.

Email addresses

Please note we store your email address if you: place an order, send us a query, or subscribe to our mailing list. The Paper Angel respects your privacy and will never on-sell or pass on your e-mail address to any third parties.

Spam

We do not engage in unsolicited correspondence (including electronic mail). If you are subscribed to our mailing list you can unsubscribe any time through the website or by e-mail.

Feedback and complaints

The Paper Angel welcomes feedback & attends to all complaints. Please email or write to us using the contact information on the “Contact” page.

FAQs

How do I know if The Paper Angel has received my order?

Once you have placed an order with us we will send through an email confirmation that we have received your order. If you haven’t received a confirmation email within 24 hours please email us at [email protected]


How long does it take to receive my order?

Premade stock you can expect to be sent out within one to three business days. For premade designs that are out of stock or for custom orders we will notify you at the time of ordering when you can expect your order to be dispatched. Please feel free to email us at [email protected] if you have any queries about processing times and expected delivery prior to ordering.

With items made to order depending on the intricacy of the design we will strive to have these made and processed ready for postage within 3-5 business days.

Please note this does not relate to large orders for weddings and special events and custom made orders from scratch. Expected production times will be given to you upon us sending through a sample and quote for your order. We recommend you enquire before ordering or approving the sample proof of the expected processing and delivery time. 


How are your wedding invitations different to others I have seen?

All our wedding stationery is hand crafted. We create a design that suits your wedding and aims to reflect who you and your partner are as a couple. We aim for original creations that allow you to make your wedding unique to you.

You will find our wedding stationery items and invitations are not mass produced and are made completely by hand.

So you can be assured that you will receive truly unique items that make your wedding your own and not like everyone else's.


Do you take international orders?

Yes we ship worldwide. Postage starts from $ (Australian dollars) 


What forms of payment do you accept?

We accept credit card payments directly through PayPal. You don't have to have an existing PayPal account to use your credit card. Please note we cannot accept credit card payments over the phone.


can you create a custom design for me?

Yes if you are after a specific design or have a specific idea in mind, please contact us with what you are wanting and we will email you a proof for your consideration and approval.  A full quote and production times will be given with your proof.  To find out how long it will take to receive your proof we recommend you contact us about this.  Time taken for designing a concept and producing the finished product will depend on the amount of work that is required to produce your item. Therefore, we cannot make a blanketed guarantee on a set time frame. Each order is dealt with on a case by case basis.  


If I like a specific design but would like it personalised in some way or a different sentiment added, can I do this?

Certainly. If you see a design you like pictured that has for example Happy Birthday on it and you'd like it to say "thank you" for instance we can definitely do this for you.  

Simply email us with the design you like and the sentiment you'd like stamped on it or the details of how you want the item personalised.  We will treat it as a custom order so we will email you a sample of the finished product for your approval before processing your order for delivery. 


I would like a custom made design? What will you custom make?

We are happy to custom make - 

  • greeting cards for birthdays, anniversaries, special events such as weddings - really for any occasion.  
  • Invitations for baby showers, christenings, weddings, children's parties and wedding anniversaries and more 
  • All wedding stationery
  • party supplies - cake toppers, banners, gift tags and more


What are your office hours if I require assistance? 
Email us any-time! Day or night. We will respond within 12 -24 hours. 
No orders are processed or emails responded to on Sundays and Public Holidays.  
You can shop online any time 7 days a week right here

When can I expect to receive my order?
For pre made items that are in stock we will endeavour to dispatch your order within 1 -3 business days. Please allow 3- 7 days for standard mail delivery.  International orders please allow a minimum 10 business days for delivery - this is an estimate only.
For custom orders or where stock is low and new items need to be made, you will be notified upon confirmation of your order when to expect delivery of your order. If you have any questions regarding processing and delivery times please email us at [email protected]
Once your item(s) have been dispatched we will notify you via email.  
Please note during peak periods (Christmas, Easter, Peak Wedding periods) delivery and production times may vary. 
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